FAQ

Our main shipper is Royal Mail. Delivery details and tracking:

Royal Mail Standard
delivery Track 48 to door service

(£3.50)

usually 3-4 days
(limited service with parcel weight under 2KG only)

Royal Mail Standard
delivery Track 48 to door service

(£6.50)

usually 3-4 days
above 2KG to 10KG

Free Delivery via Royal Mail Standard
delivery Track 48 to door service

(Order or above £40)

usually 2-4 days with tracking
(Cats 1st UK has the final decision of courier service provided)

We are sorry that our business is currently sell Japanese snacks in UK mainland only.

We are ready to dispatch parcel as soon as possible.

We aim to dispatch all outstanding orders placed up until 2pm.

During busy periods we also prepare the post on Saturday and Sunday.

If you’re out when your order arrives, the delivery person will either leave it on your doorstep, or post a slip giving you instructions on how to re-arrange delivery.

If you don’t want to miss your delivery, we recommend having it sent to an address where someone is always in, such as to a workplace or a relative.

For the best safety, we highly recommended you can choose courier collecting point which near your convenience workplace or home.

If your order hasn’t arrived in the expected time, please wait a couple of days to account for delays, then contact us for details on what to do next. In the majority of cases when an order is delayed it can usually be located at the local sorting office.

If a redelivery request does not result in the order arriving and to determine that a parcel is definitely lost, we usually ask that customers allow 10 days (after dispatch) for orders sent via Standard UK delivery before we are able to take the next level of action.

We are sorry that food products are not eligible for return or exchange.

On very rare occasions, delivery services can be a little rough which may result in damage to your order.

If any of your items arrive with damage or are broken, please email us photos of the item and the outer box to cats1stuk@gmail.com and we will do our best to resolve the issue.

Please note we cannot take any responsibility without photographic evidence.