What is the delivery charge?
Our main shipper is Royal Mail to UK & USA. Delivery details and tracking:
https://www.royalmail.com
To United Kingdom (except Isle of Man, Isle of Wight & the Channel Islands):
Royal Mail Standard delivery Track 48 to door service
(£3.50)
usually 3-4 days (limited service with parcel weight under 2kg only)
Royal Mail Standard delivery Track 48 to door service
(£6.50)
usually 3-4 days (above 2kg up to 10 kg)
Free Delivery via Royal Mail Standard delivery Track 48 to door service
Free
Order above £39.90
usually 2-4 days with tracking (Cats 1st UK has the final decision of courier service provided)
To United States:
Extra handling fee has been included for international shipment
Royal Mail International tracking service
(£22.20)
parcel weight in 2kg or below
Royal Mail International tracking service
(£34.90)
parcel weight up to 3kg
Royal Mail International tracking service
(£43.20)
parcel weight up to 4kg
International Delivery
All international customers must check that the items they are ordering will be accepted in their country by customs prior to placing an order. This service is tracked and signed, and parcels are usually delivered within 5-7 days to USA, however delays can occur due to each individual country’s postal system.
International Orders
We are currently unable to export certain goods (e.g.: foods, treats and medicines) to USA.
Customs and Duties
We are not responsible for any VAT, tariffs, duty, taxes, handling fees, brokerage charges, customs clearance charges, etc. required by your country for importing consumer goods.
Free delivery for purchases of £39.90 or more.
Orders usually arrive within the times stated, but delivery time is not guaranteed. Saturday isn’t counted as a proper working day, however your order may arrive on a Saturday.
If you’re out when your order arrives, the delivery person will either leave it on your doorstep, or post a slip giving you instructions to postmen on how to re-arrange delivery.
If your order hasn’t arrived in the expected time, please keep on tracking via Royal Mail website, or wait a couple of days to account for delays. You may contact us for details on what to do next.
If you’re out when your order arrives, the delivery person will either leave it on your doorstep, or post a slip giving you instructions on how to re-arrange delivery. If you don’t want to miss your delivery, we recommend having it sent to an address where someone is always in, such as to a workplace or a relative.
For UK Delivery, if there’s always no one available in shipping address, for the best safety, we highly recommended you can choose courier collecting point which near your convenience workplace or home. You may choose DPD courier service for their collect points in UK. Please contact us if you needed further info to ensure you can receive the parcel safely.
If your order hasn’t arrived in the expected time, please wait a couple of days to account for delays, then contact us for details on what to do next. In the majority of cases when an order is delayed it can usually be located at the local sorting office. If a redelivery request does not result in the order arriving and to determine that a parcel is definitely lost, we usually ask that customers allow 10-14 days (after dispatch) for orders sent via Standard UK delivery before we are able to take the next level of action.
We are sorry that food/treats/customized/sales products are not eligible for return or exchange. For details, please also refer to Refund & Return policy.
On very rare occasions, delivery services can be a little rough which may result in damage to your order.
If any of your items arrive with damage or are broken, please email us photos of the item and the outer box to cats1stuk@gmail.com and we will do our best to resolve the issue.
Please note we cannot take any responsibility without photographic evidence.
