Shipping Policy


What is the delivery charge?

Our main shipper is Royal Mail to UK & USA. Delivery details and tracking:

https://www.royalmail.com

To United Kingdom (except Isle of Man, Isle of Wight & the Channel Islands):

Royal Mail Standard delivery Track 48 to door service

(£3.50)

usually 3-4 days (limited service with parcel weight under 2kg only)

Royal Mail Standard delivery Track 48 to door service

(£6.50)

usually 3-4 days (above 2kg up to 10 kg)

Free Delivery via Royal Mail Standard delivery Track 48 to door service

Free

Order above £39.90

usually 2-4 days with tracking (Cats 1st UK has the final decision of courier service provided)


To United States:

Extra handling fee has been included for international shipment

Royal Mail International tracking service

(£22.20)

parcel weight in 2kg or below

Royal Mail International tracking service

(£34.90)

parcel weight up to 3kg

Royal Mail International tracking service

(£43.20)

parcel weight up to 4kg


International Delivery

All international customers must check that the items they are ordering will be accepted in their country by customs prior to placing an order. This service is tracked and signed, and parcels are usually delivered within 5-7 days to USA, however delays can occur due to each individual country’s postal system.

International Orders

We are currently unable to export certain goods (e.g.: foods, treats and medicines) to USA.

Customs and Duties

We are not responsible for any VAT, tariffs, duty, taxes, handling fees, brokerage charges, customs clearance charges, etc. required by your country for importing consumer goods.


Free delivery for purchases of $39.90 or more.

Orders usually arrive within the times stated, but delivery time is not guaranteed. Saturday isn’t counted as a proper working day, however your order may arrive on a Saturday.


If you’re out when your order arrives, the delivery person will either leave it on your doorstep, or post a slip giving you instructions to postmen on how to re-arrange delivery.

If your order hasn’t arrived in the expected time, please keep on tracking via Royal Mail website, or wait a couple of days to account for delays. You may contact us for details on what to do next.