Shipping Policy

What is the delivery charge?

Our main shipper is Royal Mail. Delivery details and tracking:

https://www.royalmail.com

Royal Mail Standard
delivery Track 48 to door service

(£3.50)

usually 3-4 days
(limited service with parcel weight under 2KG only)

Royal Mail Standard
delivery Track 48 to door service

(£6.50)

usually 3-4 days
above 2KG to 10KG

Free Delivery via Royal Mail Standard
delivery Track 48 to door service

(Order or above £40)

usually 2-4 days with tracking
(Cats 1st UK has the final decision of courier service provided)


購買滿£40，可免運全英
Free delivery service for purchasing in £ 40 or above

Orders usually arrive within the times stated, but delivery time is not guaranteed. Saturday isn’t counted as a proper working day, however your order may arrive on a Saturday.


If you’re out when your order arrives, the delivery person will either leave it on your doorstep, or post a slip giving you instructions to postmen on how to re-arrange delivery.

If your order hasn’t arrived in the expected time, please keep on tracking via Royal Mail website, or wait a couple of days to account for delays. You may contact us for details on what to do next.